The Open Box is a family-owned business in Indiana. When we started this business, it was with the goal in mind that we would offer the same name brand merchandise you know and love, but do it at a cost that will always be lower than a retail store, or another online store! We also source our merchandise directly from the large retailers you know, here in the United States, using only verified, reputable sources.
This gives you, not only the convenience of shopping from home, but also getting what you love, at the lowest price, from someone you can talk to about your order. There's no driving to the store, waiting in line, dealing with the customer service desk. And, if you have any kind of issue, you can talk to us directly. We're happy to help.
You see, we personally inspect every item that comes into our warehouse. We do our absolute best to describe each item with complete honest. We are human, though, and we do make mistakes or occasionally miss things. If you find any item that was not as described, just contact us and let us know. We're always ready to fix our mistakes.
While we are a family-owned business, we don't work from home. We have a physical warehouse location, where we store inventory and process orders. That means it's a clean, smoke-free and pet-free environment.
- ***IMPORTANT*** WE CAN ONLY CANCEL ORDERS UP TO 1 HOUR AFTER THEY ARE PLACED***
- *We ship to VERIFIED Paypal addresses in the lower 48 states only, and offer free domestic shipping with most items. Shipping fees are calculated by eBay's shipping calculator using calculated shipping fees for your location.
- *No shipping to PO/APO Boxes, Military addresses, Alaska or Hawaii. Those items for sale internationally are submitted through Ebay's GSP program.
- *Shipping exceptions: There are some locations in the lower 48 to which we are not able to deliver and some items are restricted by state and/or local laws. If we are unable to deliver to your address we will refund you immediately.
- *Codes: Authorization codes (like in a gated community) must be added as a message to the seller BEFORE you finalize your order.
- *Freight Shipments: VALID phone number is REQUIRED to call & schedule your delivery.
- *Fulfillment: We are a Midwest warehouse, shipping from Indiana.
- ***IMPORTANT - All items must be returned in the same condition as received in, with original packaging, parts, accessories & paperwork. ****
- *Contact us within 14 days of receipt.
- *Return Shipping: Buyer is responsible for return shipping on any item that is not damaged.
- *Damaged & Not as Described items: You MUST provide us with pictures and a detailed description of the damaged part(s) or showing how the item is not as described.
- *Non-Returnable Items: Food, open DVD's, CD's or Games, clothing that has been used or had tags removed, Seasonal items, health and beauty items such as make-up, shampoos, items listed as "USED" in the description, air filters, breast feeding pumps, other items listed as non-returnable, International orders through eBay's Global Shipping Program, or items not returnable according to federal, state or local law.
- *Inspection: All returns are inspected upon receipt. We reserve the right to adjust or deny your refund amount if the item has been tampered with, used, has parts missing or is otherwise not in salable condition.
- *DO NOT return an item without contacting us. All items must have a return authorization number & return label supplied by us.
- *We charge a small restocking fee to cover our initial shipping costs for free shipping items.
- GENERAL TERMS OF SALE
- *Color variations: Computer monitors vary in color so the actual item color may differ from what is shown on your screen.
- *Size/Dimensions: Dimensions are listed when available & every attempt is made to be as accurate as possible. Individual items may vary slightly in size & may be slightly larger or smaller than stated.
- *Price & availability fluctuates with the market. We DO NOT price match, make adjustments or accept returns for pricing.