The Open Box is a family-owned business in Indiana. When we started this business, it was with the goal in mind that we would offer the same name brand merchandise you know and love, but do it at a cost that will always be lower than a retail store, or another online store!
This gives you, not only the convenience of shopping from home, but also getting what you love, at the lowest price, from someone you can talk to about your order. There's no driving to the store, waiting in line, dealing with the customer service desk. And, if you have any kind of issue, you can talk to us directly. We're happy to help.
You see, we personally inspect every item that comes into our warehouse. We do our absolute best to describe each item with complete honest. We are human, though, and we do make mistakes or occasionally miss things. If you find any item that was not as described, just contact us and let us know. We're always ready to fix our mistakes.
While we are a family-owned business, we don't work from home. We have a physical warehouse location, where we store inventory and process orders. That means it's a clean, smoke-free and pet-free environment.